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Communication Effectiveness

The Birkman Method
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Assessment Resources
The number one priority in every successful organization should be communication effectiveness. A recent survey conducted by the University of Pittsburgh's Katz Business School points out that communication skills, including written and oral presentations, as well as an ability to work with others, are the main factors contributing to job success. The ability to connect and build rapport with others is an essential skill for successful business and personal relationships. Communication skills are the heart of interpersonal skills and must constantly be honed.

Communication Cycle
The purpose of communication is to get one’s message across to others clearly and unambiguously. It's a process that can be fraught with error, misinterpretations and misunderstandings. Ambiguous communication can cause tremendous confusion, wasted effort and missed opportunity.

Communication is only successful when both the sender and the receiver understand and interpret the same information. To convey thoughts and ideas effectively, it is important to deliver clear and understandable messages. When not successful, the thoughts and ideas conveyed may not reflect one’s intention, creating roadblocks that stand in the way of set goals – both personally and professionally.

Authentic Communication
Everyone communicates differently and sees the world differently. The greatest asset to significantly improve one’s communications skills is to understand the other’s point view and their perception of the intended message.

The only person one can be sure of changing in any communication is oneself. Therefore, the most effective way to be in charge of what happens in any communication dynamic is changing one’s personal approach. Authentic, effective communication begins with an in-depth understanding of one's own listening and behavioral style.

Verbal and Non-Verbal Communication
What you do matters as much as what you say. It's universally accepted that the words account for only 7-11% of the communication process.

Language (both verbal and non-verbal) is one of the most powerful reflections of how we think and feel about ourselves and others. One can make a significant impact simply by changing one’s language and developing effective verbal skills.

Assumptions and Misperceptions
Be aware of the assumptions made. Selective perception becomes a self-fulfilling prophecy which may lead one to perceive what one expects, instead of what is truly communicated.

One effective way to deal with assumptions is ask for confirmation of the intended meaning, i.e. "I've assumed such and such. 'Is that true?' or 'I'm making an assumption here about... Do you agree?"  Good communication in the workplace is often sabotaged by too many unconfirmed assumptions.

Outcomes of Effective Communication
INsideOut helps individuals and teams improve their communication skills and interpersonal relationships by using a selection of objective assessments to help identify personality style and communication preferences. Clients learn to:

  • Adjust their own communication approach with an increased awareness of their own styles and other's needs.
  • Identify barriers to effective communication and learn appropriate techniques to remove or minimize them.
  • Understand and communicate compellingly when faced with different thinking styles.
  • Perceive critically, thereby avoiding early conclusions.
  • Create and maintain genuine rapport.
  • Increase customer retention through more “attuned” customer service.
  • Learn how to handle difficult situations and resolve conflicts before they become a problem.
  • Reframe and reorganize perceptions to enhance understanding.

Building Trust • Managing Conflict • Achieving Commitment • Embracing Accountability • Focusing on Results
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